All orders are processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking details.

Standard Shipping: 5-7 business days.

*Shipping times may vary based on location and carrier delays.

Currently, we only ship within the United States. We are working on expanding our international shipping options—stay tuned!

We process orders quickly, so if you need to make changes or cancel your order, please contact care@velenci.com or call us at 646-450-0534 within 24 hours of placing your order.

We want you to love your Velenci frames. If you’re not completely satisfied, we accept returns under the following conditions:

PRESCRIPTION ORDERS: Within 14 days of delivery for a full refund.

NON-PRESCRIPTION ORDERS: Within 30 days of delivery for a full refund.

Login with your email used for your order on our website or feel free to email care@velenci.com with your order number.

Single Vision: Our single vision lenses provide clear, sharp vision at one distance—perfect for everyday wear, whether you need them for seeing far or up close.

Readers: Designed for close-up tasks, our reading lenses offer magnification to help you see clearly when reading, working, or browsing on your phone.

Clear Lenses (Non-Prescription): Purely for style, our clear lenses have no prescription—perfect if you want the look without the correction. They still include anti-reflective protection for everyday wear.

Blue Light Filtering: Our blue light lenses help filter out high-energy light from screens, reducing eye strain and fatigue—ideal for long hours on your phone or computer.

Light-Adaptive: These lenses automatically darken in sunlight and return to clear indoors—seamlessly adjusting to your environment for all-day comfort and protection.

Custom Tints: Personalize your sunglasses with custom lens tints, available in a range of colors for a unique, stylish look.

Polarized Sunglasses: Designed to reduce glare and enhance clarity, our polarized lenses are perfect for bright conditions—offering sharper vision and better eye comfort outdoors.

Progressive Lenses: Multifocal lenses that provide a seamless transition between distance, intermediate, and near vision—no visible line like bifocals.

Yes! Simply upload your prescription at checkout or we will email you after your order! If you need help, we’re happy to assist.

Please contact care@velenci.com or call us at 646-450-0534. We will be happy to assist you!

We craft our frames using premium materials: durable acetate for rich color and comfort, high-grade metals for a sleek, elevated finish, and TR-90 for ultra-lightweight flexibility. Every piece is made to feel as good as it looks.

Always store your glasses in the provided case. Use a microfiber cloth to clean lenses—avoid paper towels or clothing. Keep frames away from extreme heat to maintain their shape.

Yes! You can add a prescription to any of our sunglasses. Simply select your lens preferences at checkout.

We’d love to hear from you! Reach out to us at care@velenci.com or call us at 646-450-0534, and our team will get back to you as soon as possible.

Yes! Shipping is included on all orders, so you can enjoy premium eyewear without extra costs.